At Tees Reef, we understand that safe and reliable delivery is essential, especially when transporting live marine livestock. We carefully prepare all orders to ensure products and livestock arrive safely and in the best possible condition.
This Shipping Policy explains our delivery process for live fish, corals, aquariums, equipment and accessories purchased through www.teesreef.com.
TEES REEF AQUATICS LIMITED trading as Tees Reef is a marine aquarium retailer specialising in:
Registered Company Name:
TEES REEF AQUATICS LIMITED
Company Number:
14000199
Registered Office:
139 Yardley Wood Road
Birmingham
B13 9JG
United Kingdom
Website: www.teesreef.com
Email: info@teesreef.com
We currently deliver within:
If you require delivery outside our standard delivery area, please contact us before placing your order.
Orders are processed during our normal business hours.
We aim to dispatch orders as quickly as possible; however, processing times may vary depending on:
Orders containing live livestock may require additional preparation time to ensure safe transport.
Live marine livestock requires specialist handling and packaging.
This includes:
Before dispatch, livestock is carefully checked and prepared using suitable packaging methods designed to maintain:
Due to the sensitive nature of live animals, delivery dates may occasionally need to be adjusted to protect livestock welfare.
For live livestock deliveries:
TEES REEF AQUATICS LIMITED cannot accept responsibility for losses caused by:
Marine livestock can be affected by extreme temperatures, severe weather and courier delays.
To protect the welfare of livestock, TEES REEF AQUATICS LIMITED reserves the right to delay dispatch where necessary.
If your order is affected by a delay, we will contact you with updated information.
For non-livestock products, including:
orders will be dispatched using an appropriate courier service.
Delivery times may vary depending on product availability, size and weight.
Some items, including large aquariums or oversized equipment, may require specialist delivery arrangements.
Additional delivery charges may apply, and we will contact you if this affects your order.
Delivery charges are calculated based on:
Delivery charges will be displayed during checkout before payment is completed.
Please check your order carefully upon arrival.
If your package appears damaged, please:
For live livestock concerns, please refer to our Livestock DOA (Dead on Arrival) Policy.
Customers are responsible for providing accurate delivery information.
TEES REEF AQUATICS LIMITED cannot accept responsibility for delays, failed deliveries or additional charges caused by incorrect address details provided by the customer.
