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Privacy Policy

At Tees Reef, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how TEES REEF AQUATICS LIMITED trading as Tees Reef collects, uses, stores and protects your personal information when you visit our website, place an order, create an account or contact us.

This Privacy Policy applies to www.teesreef.com and all services provided by Tees Reef.

1. Who We Are

TEES REEF AQUATICS LIMITED trading as Tees Reef is a marine aquarium retailer specialising in:

  • Marine fish.
  • Live corals.
  • Aquariums.
  • Aquarium equipment.
  • Accessories and related products.

For the purposes of UK data protection law, TEES REEF AQUATICS LIMITED is the data controller responsible for your personal information.

Registered Company Name:
TEES REEF AQUATICS LIMITED

Company Number:
14000199

Registered Office:
139 Yardley Wood Road
Birmingham
B13 9JG
United Kingdom

Website: www.teesreef.com

Email: info@teesreef.com

2. Information We Collect

We may collect personal information when you use our website, place an order or communicate with us.

Information You Provide

This may include:

  • Full name.
  • Billing address.
  • Delivery address.
  • Email address.
  • Telephone number.
  • Customer account information.
  • Order details.
  • Communication history.
  • Information provided when contacting customer support.

Payment Information

Payments are processed securely through trusted payment providers.

TEES REEF AQUATICS LIMITED does not store your complete payment card details. Payment information is handled securely by the relevant payment provider according to their own privacy and security policies.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address.
  • Browser type.
  • Device information.
  • Pages visited.
  • Website usage information.
  • Cookies and similar technologies.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Arrange delivery of products and livestock.
  • Communicate with you regarding your purchases.
  • Provide customer support.
  • Manage customer accounts.
  • Improve our website, products and services.
  • Prevent fraud and protect our business.
  • Send marketing communications where you have provided consent.
  • Meet legal, regulatory and accounting requirements.

4. Legal Basis for Processing Your Information

Under UK data protection law, we process your personal information using the following lawful bases:

Contract

We process information necessary to fulfil your orders, provide products and deliver services you have requested.

Legal Obligation

We may process information where required to comply with legal, tax, accounting or regulatory obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including improving our website, preventing fraud and managing customer relationships.

Consent

Where required, we will ask for your consent before sending marketing communications or using certain cookies and tracking technologies.

You can withdraw your consent at any time.

5. Sharing Your Information

We only share your personal information where necessary to provide our services.

This may include:

  • Courier and delivery companies.
  • Payment providers.
  • Website hosting providers.
  • IT service providers.
  • Email marketing providers where you have given consent.
  • Professional advisers where required.

We do not sell, rent or trade your personal information to third parties.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you:

  • Product updates.
  • Marine aquarium news.
  • Offers and promotions.
  • Information about new stock.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website performance and help us provide better services.

Cookies are small text files stored on your device when you visit our website.

We may use cookies for the following purposes:

Essential Cookies

These cookies are necessary for our website to function correctly.

They may support:

  • Shopping basket functionality.
  • Secure checkout.
  • Customer account features.
  • Website security.

Without these cookies, certain website features may not work properly.

Analytics Cookies

We may use analytics tools to understand how visitors use our website, including:

  • Which pages visitors view.
  • How customers navigate our website.
  • Website performance.

This information helps us improve our website and customer experience.

Marketing Cookies

Where applicable and with your consent, marketing cookies may be used to:

  • Measure advertising performance.
  • Understand customer preferences.
  • Provide more relevant content.

Managing Cookies

You can manage or disable cookies through your browser settings or through any cookie preference options provided on our website.

Please note that disabling certain cookies may affect website functionality.

8. Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorised access.
  • Loss.
  • Misuse.
  • Accidental disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected, including:

  • Processing orders.
  • Providing customer support.
  • Maintaining business records.
  • Meeting legal and accounting requirements.
  • Resolving disputes.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where applicable.
  • Object to certain processing.
  • Request restriction of processing.
  • Withdraw consent for marketing communications.

To exercise your rights, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to external websites.

TEES REEF AQUATICS LIMITED is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.

Any changes will be published on this page. We recommend reviewing this Privacy Policy periodically for updates.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

TEES REEF AQUATICS LIMITED
Trading as Tees Reef

Company Number:
14000199

Registered Office:
139 Yardley Wood Road
Birmingham
B13 9JG
United Kingdom

Website: www.teesreef.com

Email: info@teesreef.com